Refund Policy
Last updated: September 4, 2026
FBTL is a digital membership. This policy explains when we refund a paid charge and when we do not.
Free starting path
The free lesson, quiz, and baseline tools do not require a credit card. There is nothing to refund on that path.
Canceling a paid plan
You can cancel FBTL Pro at any time from your account. Canceling stops the next renewal. It does not erase time you already paid for, and it does not by itself create a refund.
When we refund
If you were charged in error, billed after a cancellation that should have taken effect, or cannot access content you paid for because of a problem on our side, email support@firstballtolast.com and we will correct it.
If you request a refund within 14 days of your first paid FBTL Pro charge, we will review it in good faith. We may ask what you were able to access. Chargebacks filed without contacting us first may delay a resolution.
What is not refunded
We do not refund partial unused months or years after the 14-day window on a first paid charge, except where the law requires it or we decide a courtesy credit is fair. Digital lessons and tools you already opened are not “returned” in the way a physical product is.
How to ask
Write support@firstballtolast.com with the email on the account and the charge date. We aim to reply within a few business days.